Side Quests
This is where Elaine comes to share news and thoughts about things that interest her and/or have a bearing on how she thinks and operates as a human being in the world of Corporate Customer Experience, and the world in general.
You can expect industry insights, personal development anecdotes and the odd bit of spooky stuff depending on which phase the moon is in currently.
AI Asynchrony?
Are our customers really changing all the time?
Or are they evolving to keep up with us?

